Cancellation before the plan starts
You may request cancellation before submitting the first paid question. If the digital service has not started, the purchase is eligible for a full refund, subject to successful payment verification.
After the plan starts
Once the first paid question is submitted, the plan timer begins and the digital service has started. The purchase is generally non-refundable after that point, including for unused questions or time.
Duplicate payments and service failure
A verified duplicate charge is eligible for refund. If AstroDost cannot provide the purchased service because of a confirmed technical failure attributable to us, we will either restore the purchased allowance or provide an appropriate full or partial refund.
How to request a refund
Contact us through the contact page with your WhatsApp number, payment reference, payment date and reason. Do not send bank passwords, UPI PINs, card details or one-time passwords.
Processing time
Approved refunds are sent to the original payment method. We aim to initiate them within five to seven business days; the bank or payment provider may require additional time to display the credit.